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Benefits
at a Glance
Contact Caremark 1. www.caremark.com Caremark.com is a hassle free, round-the-clock way to order refill prescriptions, check order status and get important medicine information. The website will also help you locate an “in network” retail pharmacy near you, check drug costs and
much more. 2. Caremark Customer Care To speak to a representative call Caremark Customer Care toll-free at
1-800-966-5772 Getting Started with Caremark Mail
1.
Have your Dr.’s office phone in a
prescription by calling Caremark at 1-800-378-5697. 2. If your physician faxes a prescription to CVS Caremark, please remind them to include your patient
information with your prescription. Fax
number 1-800-378-0323 3. Call the Caremark FastStart program at 1-800-875-0867. Our FastStart® Customer Care representatives make all of the arrangements. The prescribing physician is
contacted to write the original prescription and send it to our mail service
pharmacy. 4.
Send
in Mail order form and prescription to the address on your mail order form
(obtain forms online at Caremark.com, by calling Caremark Customer Care or your
benefits office) 5.
You
can refill prescriptions online at Caremark.com Caremark Specialty Pharmacy Services Caremark
Specialty Pharmacy Services is now your exclusive provider for specialty
pharmacy services. Certain chronic
and/or genetic conditions require special pharmacy products, in the form of
injected or infused medicines as well as oral medications. Caremark Specialty
Pharmacy Services is a comprehensive pharmacy program that provides these
products directly to covered members along with the supplies, equipment and care
coordination needed. Personal Attention from Experts:
Paper
Claims · Your new benefit as of 1/1/2008 provides that you pay 20% copay at the retail in network pharmacies (after the deductible is met). This eliminates the need for you to send “in network” paper claims for reimbursement. · If you have paper claims for “out of network” (for pharmacies not in the CVS Caremark network) claims you may submit a claim form and receipts to: CVS Caremark PO Box 52116 Phoenix AZ 85072-2116 Secondary Coverage with the Sheet Metal Workers Local
No. 20 Plan of Benefits If you and your spouse are covered under different prescription drug plans or if there is a primary and secondary coverage for any other reason and you would like to submit a “secondary claim” (a claim for which primary insurance has already paid a portion) for prescriptions, please send:
Sheet Metal Workers will need the information noted to process your prescription claims as secondary. For Secondary Coverage with the Sheet Metal Workers Plan of Benefits please submit this information to:
Sheet Metal Workers NO.20 Welfare and Benefit Fund c/o Zenith Administrators
Remember to enclose your name, social security number
and current address.
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